With an aim to serve the public better, the Department of Labor and Employment (DOLE) XI has officially launched its 24/7 text message hotline on Thursday, September 1, 2016.

The launching, headed by DOLE XI Director Joffrey M. Suyao, was made through a text broadcast to selected stakeholders. This is to formally announce that the Department’s text lines are now open to cater labor-related queries and concerns in Davao Region.

The establishment of DOLE XI’s text hotline is in compliance to President Rodrigo R. Duterte’s directive and Labor and Employment Secretary Silvestre H. Bello III’s Administrative Order No. 409, Series of 2016 directing all heads of DOLE’s attached agencies, regional offices, and Philippine Overseas Labor Offices (POLOs) to set-up their respective 24/7 DOLE Hotline Services.

Director Suyao said that DOLE XI targets to cater as many clients as possible through the text hotline.

“We at the Department of Labor and Employment through our 24/7 text hotline aims to address the concerns and queries of our public in real time. Our designated duty officers are ready to respond to you,” he said.

DOLE XI text hotline will provide immediate response to different labor queries, concerns and complaints especially those in crisis and emergency situations, victims of illegal recruitment and trafficking-in-persons; separated workers claiming unpaid wages and benefits; workers engaged in temporary or atypical work arrangements not in accordance with existing labor laws and regulations; and local and overseas workers claiming social and health insurance benefits within the jurisdiction of DOLE agencies.

DOLE XI 24/7 text hotline can be reached through:

For Smart and TNT Users: send to 391-3653
Text: <Location> <query/concern/complaint> <company> <Your Name (optional)>

For Other networks (Sun, Globe, TM): send to 0908-896-8278
Text: DOLEXI <Location> <query/concern/complaint> <company> <Your Name (optional)>

Clients needing phone assistance will be given a reference number and will be referred to a designated mobile number wherein they can talk to an officer.

Kriztja Marae G. Labrador/LCO-DOLEXI